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Returns, Refunds & Cancellations

By Checking the box and submitting your order you agree to the terms, conditions & policies here:

Returns, Refunds & Cancellations

  • By Checking the 'I Agree' Box you have agreed to be bound by the terms, conditions & policies listed here:

  • Return & Refund Policy

    • Any and All Returns must be approved before sending any item back.
    • Any item(s) received without prior approval will not be accepted.
    1. Return Forms need to be submitted within 21 days of the date  you placed the order(not within 21 days of you receiving the order)
    2. Store Credit will be given for approved returns.
    3. We do not refund to Credit Cards, Debit Cards, PayPal unless the item(s) are damaged
    4. Restocking fee of 15% apply to any return in the amount of $150,00 or more and/or any order cancelled after 24 hours of placing an order or the order has been packed and ready for shipping.

    NOTICE: Items that are NOT returnable include:
    Paints, Waxes, Decorative Finishing Products, Bath & Body Products and orders marked as Gift.

    If Any of these items are received damaged then please fill out the online claim form here: 

    http://www.vintagemarketanddesign.com/pages/claim-form 

    To Start Your Return: 

http://www.vintagemarketanddesign.com/pages/returns

 

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    Availability of Product:
            We do our very best to keep all items in stock. At times an item or items(s) may be sold out temporarily and will be back in stock as soon as possible.
            All available items will be shipped within 1-10 business days (for wholesale orders) and 1-10 business days (for retail orders) and if any items are temporarily out of stock they are place in a back order for you and will be shipped immediately when they become available.
            If you wish to cancel any back order items that are not received with 30 days, please let us know in the comment or "note" section of your cart before submitting your order.
            If any item or item is completely sold out and no longer available, we will contact you immediately and refund the amount for the item or items. 

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    Cancellations:

        Cancellations: Retail Customers:

        • Orders may be cancelled within 24 hours with no fees unless the order has been processed, packed and shipping labels have been printed.
        • Cancelling an order after 24 hours, by you or by our staff, and the order has not been shipped, will be charged a 15% restocking fee.
        • A refund will be issued of amount paid minus the 15% fee.

        Cancellations: Retail Partner (Wholesale) Procedures:

        • Orders may be cancelled within 24 hours with no fees unless the order has been processed, packed and shipping labels have been printed.
        • Cancelling an order after 24 hours, by you or by our staff, and the order has not been shipped, will be charged a 15% restocking fee.
        • A refund will be issued of amount paid minus the 15% fee.
          • Termination of Retail Partner with orders unfilled:
            •   If termination occurs of a Retail Partner, by Vintage Market & Design, or at the request of the Retail Partner, any unfilled orders will be cancelled and will be charged a 15% restocking fee. 
            •   A refund will be issued of amount paid minus the 15% fee.
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